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Privacy Policy

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the “Policy”) establishes the procedures for collecting, processing, and protecting the personal data of users of the Moissanite Ukraine online store, located at https://moissanite.ua (hereinafter referred to as the “Website”).

1.2. By using the Website, placing an order, or registering, the User agrees to the terms of this Policy and consents to the processing of their personal data in accordance with the Law of Ukraine “On Personal Data Protection”.

1.3. If the User does not agree with the terms of this Policy, they must discontinue using the Website.

2. Personal Data We Collect

2.1. When using the Website, we may collect the following information:

  • Full name (surname, first name, and patronymic);
  • Contact phone number;
  • Email address;
  • Delivery address (for example, a Nova Poshta branch number or the full address for courier delivery);
  • Order details (selected jewelry, sizes, and individual design preferences).

2.2. The Website also automatically collects technical information through cookies, including IP addresses, browser types, access times, and information about products viewed. This information is used to improve Website functionality and perform analytics.

3. Purposes of Personal Data Collection and Processing

3.1. Personal data is collected exclusively for the following purposes:

  • Placing, processing, and delivering orders (including jewelry, certified moissanites, and other products);
  • Communicating with Users to clarify order details, including custom jewelry design requirements;
  • Providing customer support and consultations;
  • Sending informational and promotional messages (including product updates and special offers), subject to the User’s prior consent;
  • Improving the quality of our services and Website functionality.

4. Disclosure of Data to Third Parties

4.1. The Website Administration undertakes not to disclose Users’ personal data to third parties, except as required by Ukrainian law and in the following circumstances:

  • Delivery services (such as Nova Poshta), solely for the purpose of fulfilling the User’s order;
  • Payment service providers, for processing transactions when orders are paid for;
  • Email marketing service providers, only if the User has consented to receiving newsletters.

5. Personal Data Protection

5.1. We implement all necessary organizational and technical measures to protect Users’ personal data against unauthorized or accidental access, destruction, alteration, blocking, copying, disclosure, and other unlawful actions by third parties.

5.2. Access to personal data is restricted to authorized Website personnel who are required to maintain its confidentiality.

6. User Rights

6.1. In accordance with the Law of Ukraine “On Personal Data Protection”, Users have the right to:

  • Know the sources from which their personal data is collected, where it is stored, and the purposes for which it is processed;
  • Obtain information about the conditions under which third parties may be granted access to their personal data;
  • Access their personal data;
  • Request the correction or deletion of their personal data if it is inaccurate or processed unlawfully;
  • Withdraw their consent to the processing of personal data.

7. Use of Cookies

7.1. The Website uses cookies to enhance the user experience, personalize content and preferences (such as remembering the selected language or currency), and analyze Website traffic.

7.2. Users may configure their browsers to reject cookies. However, disabling cookies may affect the proper functioning of certain Website features.

8. Changes to the Privacy Policy

8.1. The Website Administration reserves the right to amend this Policy without prior notice to Users.

8.2. The updated Policy takes effect upon its publication on the Website. We recommend reviewing this page regularly to stay informed about the current terms.

9. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, you can contact us using the following details:

Email: order@moissanite.ua
Phone: +38 063-639-53-70
Sole Proprietor / Company Name: The Moissanite Ukraine™ and LAB DIAMOND™ trademarks are the intellectual property of Sole Proprietor SAMOILOVA A. V., Tax Identification Number (TIN): 3310001989.
Registered Address: 86P Kazymyra Malevycha Street, Lybid Business Center, Kyiv, 02000, Ukraine.